Movitz Payments blog

Movitz and Íslandsbanki bring Swift payment tracking into the customer experience

Written by Magnus Hedenberg | 2026-mar-24 12:00:26

Enabling real-time visibility into cross-border payments directly within the bank’s digital channels, Movitz Payments and Íslandsbanki have successfully implemented Swift’s end-to-end tracking capabilities.

“The whole process exceeded our expectations", says Anna Hilda Guðbjörnsdóttir, Clearing & Trade Finance at Íslandsbanki.

This marks an important step toward making international payments more transparent, predictable, and user-friendly. Areas that have traditionally been challenging for both banks and their customers.

What is Swift GPI and why does it matter?

Swift GPI has transformed the way financial institutions send cross-border payments, offering real-time, end-to-end tracking, improving transparency, efficiency, and enabling action on delays.

While historically this information has typically remained within bank operations,

Swift is taking steps to enhance the customer experience, with a new framework for retail transactions which includes enabling consumers to track a payment from start to finish.

From Movitz’s perspective, this is a critical shift - one that drives transparency, traceability, and ultimately greater trust in payments.

Bringing tracking into the customer interface

Swift’s tracking capabilities make tracking data available via a standardized API, allowing banks to surface payment status directly in their digital channels.

Rather than building a separate integration, Movitz has embedded API into its existing Payment Tracking service. This allows banks to access payment tracking capabilities through Movitz as part of a unified solution.

One service for both GPI and non-GPI banks

By incorporating the Swift API into its platform, Movitz is enabling all its customers to use the same Payment Tracking service.

Banks utilising Swift GPI can access richer tracking data, while the API provides a lighter dataset focused on core status updates without elements such as cover payments or fee breakdowns.

Despite this, the customer experience remains consistent: a clear, real-time view of where a payment is in its journey.

A step toward transparent cross-border payments

By combining Swift’s infrastructure with Movitz’s integration layer, Íslandsbanki can now provide real-time insight into payments, reducing uncertainty and building trust.

Anna Hilda Guðbjörnsdóttir, Clearing & Trade Finance at Íslandsbanki, says:

“The whole process exceeded our expectations. The Movitz team guided us through every step of the implementation and made the integration smooth and efficient. It has been a pleasure working with Movitz and we highly recommend them.”

Movitz as the integration layer

Movitz acts as the integration layer between bank channels and the Swift network, abstracting complexity into a single API and service.

This enables banks to:

  • Deliver tracking directly in existing channels.
  • Avoid complex, resource-intensive integrations.
  • Launch new capabilities faster.

It reflects Movitz’s broader mission: making payment modernization accessible by embedding advanced capabilities into services that are easy to deploy and scale.

Enabling the future of payment experiences

This collaboration shows how banks can turn network-level capabilities into real customer value.

Movitz’s platform brings together tracking, verification, and case management in a unified solution helping banks modernize payment experiences without rebuilding their existing systems.

By bringing payment tracking into the customer experience, Movitz and Íslandsbanki are taking a concrete step toward a future where every payment is fast, secure, and fully transparent.